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Terms of Service

Effective date: 15 September 2026. Last updated: September 2026.

1. Who We Are

SetMyClaw is a brand of ORIETUR CONSULTANCY - FZCO, a free zone company licensed by the Dubai Integrated Economic Zones Authority (IFZA) under Trade Licence No. 91283. Our registered address is IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates. Our manager is Nicolò Ricci.

Our licensed activities are Computer Systems & Communication Equipment Software Design, Information Technology Consultants, and Artificial Intelligence Developing Services.

In these Terms, “we”, “us” and “our” mean ORIETUR CONSULTANCY - FZCO trading as SetMyClaw. “You” and “the client” mean the person or company that engages us. By engaging our services you agree to these Terms.

2. Services and Engagement Terms

We build, host and support custom AI systems. Depending on the engagement, a system may run in accounts you own, on infrastructure we host, or a mix of the two, and we may also provide consulting, configuration and ongoing support.

  • In your accounts: the system runs in accounts held in your name, such as a cloud server, a storage account, or an AI subscription or API keys, and you pay those providers directly.
  • Hosted by us: the system runs on infrastructure we control. We then process your business data on your instructions as your data processor.

Which model applies to your project, and what we deliver, is set out in your Engagement Terms. The descriptions above are not a promise that a particular model is available for every engagement.

Systems may include email ingestion through Microsoft Graph or Google APIs, document extraction, knowledge bases and vector search, chat assistants on WhatsApp or Telegram, real-time voice assistants using speech-to-text and text-to-speech providers, morning briefings, and dashboards.

The exact scope, price, timeline, hosting model, support level and named subprocessors for your project are set out in a written proposal or scope of work (the “Engagement Terms”). If the Engagement Terms and these Terms conflict, the Engagement Terms prevail for that engagement. On data protection matters the Data Processing Addendum prevails.

3. Client Accounts, Access and Approvals

  • Where a system reads your mailbox or workspace, we prefer the provider's official sign-in flow with the narrowest access that does the job. Where a service offers no such option, or the engagement requires it, and you choose to share account credentials with us, you do so through our encrypted vault. We use them only for the engagement, store them with restricted access, and you can change them at any time.
  • Some connections need an administrator of your Microsoft, Google, Meta or other tenant to approve them. You are responsible for obtaining those approvals and for deciding which scopes to grant.
  • You are responsible for keeping your own credentials, API keys and server access secure, and for revoking access when you no longer want it.
  • You confirm that you have the right to give us access to the accounts, systems and data involved, and that you have a lawful basis for the personal data your system processes.
  • Whether we hold access after handover, and on what terms, is set out in the Engagement Terms. Where we host or maintain the system for you, our access is part of the service, and removing it ends that service.
  • You are responsible for the cost of accounts held in your name, such as cloud servers, AI subscriptions and API usage.

4. Fees and Payment

  • Fees are set out in the Engagement Terms.
  • Invoices are due within 14 days of the invoice date unless the Engagement Terms say otherwise.
  • We may pause work and suspend hosted services while an account is overdue. We will tell you before we do.
  • Prices are exclusive of VAT and any other applicable taxes unless stated otherwise.
  • Third-party costs such as cloud hosting, AI model usage and messaging platform fees are yours unless the Engagement Terms include them.

5. Cancellation and Refunds

  • Deposits and booking fees reserve our time and are not refundable unless the Engagement Terms say otherwise.
  • If an engagement is cancelled by either of us, refunds for work not yet delivered are at our discretion, taking into account work already done and costs already incurred.
  • Work already delivered and accepted is not refundable.
  • Hosted and recurring services stop at the end of the billing period you have paid for. We do not refund part periods.
  • We may decline an engagement or end one for good reason, including a breach of these Terms or a change at a provider that makes the work impossible.

6. Hosted Services

Where the Engagement Terms say we host a system for you, we run it on infrastructure we control, using the providers listed in our Data Processing Addendum, including the categories of provider we work with.

  • We use reasonable efforts to keep hosted services available and to restore them quickly after a failure.
  • We do not guarantee any level of uptime and we do not offer service credits unless the Engagement Terms say so.
  • Hosted services depend on third-party platforms and networks. Outages at those providers are outside our control.
  • We may carry out maintenance that causes short interruptions. We give notice where the work is planned.
  • Your business data in a hosted system is processed under the Data Processing Addendum, which sets out our obligations on security, subprocessors, breach notice, and deletion or return of data.
  • Backups are taken as described in the Engagement Terms. You remain responsible for keeping your own copy of data that matters to your business.

7. AI Systems

  • The systems we build use large language models and other AI services run by third parties. Your prompts and the content you feed the system are sent to those providers so they can produce a result.
  • AI output can be wrong, incomplete, out of date or misleading, even when it reads confidently. Output is a draft, not advice and not a decision.
  • You are responsible for reviewing output before you act on it, and for anything the system sends to a third party on your behalf. Where a system can send messages automatically, you decide whether to enable that.
  • We do not use your data to train models for our own purposes or for other clients. Any training or tuning done for your own system is done on your instructions as part of the engagement. Whether a provider may use content to improve its models depends on the provider, the account used and its settings; the arrangement for your system is set out in the Engagement Terms, and where the system runs on your own subscription or API keys, your agreement with that provider governs.
  • You must not present AI-generated output as human-written where a law or a platform requires that to be disclosed.
  • If you deploy a system that talks to consumers, you are responsible for the AI disclosures your law requires and for keeping a human in the loop where that is required or sensible.
  • AI systems are not suitable for decisions that need professional judgement, such as legal, medical or financial advice, unless a qualified person reviews them.

8. Acceptable Use

You agree not to use our services or a system we build to:

  • Do anything unlawful, or produce or distribute unlawful content.
  • Send spam or unsolicited bulk messages, or breach messaging platform rules on opt-in and consent.
  • Process personal data of third parties without a lawful basis.
  • Impersonate a person or an organisation, or produce content designed to deceive people about who wrote it.
  • Build, train or improve a competing AI model, or extract model weights or training data.
  • Breach the acceptable use or usage policies of the AI and platform providers involved, including Anthropic's Usage Policy.

We may suspend or end a service if you breach this section. Where it is safe and lawful to do so, we will tell you first and give you a chance to fix the problem.

9. Intellectual Property

  • Ownership of deliverables is set out in the Engagement Terms. Unless they say otherwise, on full payment you receive a perpetual, worldwide, non-exclusive licence to use the deliverables for your own business.
  • We keep ownership of the code, tools, templates, frameworks and know-how we create or use, and we may reuse them for other clients. We never reuse your data, your branding or your confidential information.
  • Open-source components keep their own licences. You are responsible for complying with those licences in how you use the system.
  • You own your data and content. You grant us the limited licence we need to provide the services.
  • The SetMyClaw name, website content and design remain ours.

10. Confidentiality

Each of us may learn confidential information about the other, such as business plans, pricing, technical details, customer information and source code. Each of us agrees to keep the other's confidential information secret, to use it only for the engagement, and to share it only with people who need it and who are under similar duties.

This does not apply to information that is already public, that you or we already knew without a duty of confidence, or that we are required to disclose by law or by a regulator. These duties continue after the engagement ends.

Unless we agree otherwise in writing before the engagement starts, we may name you as a client and describe the work in general terms in case studies and marketing material, without disclosing your confidential information.

11. Warranty and Support

  • We will perform the services with reasonable skill and care.
  • Warranty and support terms are set out in the Engagement Terms. Typically we fix defects in the delivered scope free of charge for 30 days after handover.
  • Changes, new features and work outside the agreed scope are quoted and priced separately.
  • The warranty does not cover problems caused by changes you or a third party make to the system, by third-party outages or provider changes, or by use outside the agreed scope.
  • Other than as stated here and in the Engagement Terms, the services are provided as they are, and we do not give any other warranty that the law allows us to exclude.

12. Limitation of Liability

To the maximum extent the law allows:

  • Our total liability for all claims connected with an engagement is capped at the fees you paid us in the 12 months before the event that gave rise to the claim.
  • We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data.
  • We are not liable for decisions you take based on AI output, or for messages a system sends where you enabled it to send them.
  • We are not liable for outages, changes or acts of third-party providers and platforms.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud.

13. Term, Suspension and Termination

  • These Terms apply from the start of an engagement until the engagement ends.
  • Project work ends when the agreed scope is delivered. Recurring services continue until either of us gives notice as set out in the Engagement Terms, or 30 days' written notice if the Engagement Terms are silent.
  • We may suspend a service for non-payment, for a breach of the acceptable use section, or where continuing would break the law or a provider's rules.
  • Either of us may end an engagement if the other commits a serious breach and does not fix it within 30 days of written notice.
  • On termination you must pay for work delivered up to that date. Sections on confidentiality, intellectual property, liability and governing law survive.
  • Client business data we process as your processor is deleted or returned within 30 days after the engagement ends, as set out in the Data Processing Addendum, unless the law requires us to keep it longer or you instruct us otherwise.

14. Third-Party Services

Our systems rely on third-party services such as AI model providers, speech providers, cloud and hosting providers, database providers, messaging platforms and email providers. We list the providers we use in our Data Processing Addendum, including the categories of provider we work with, and the providers for your engagement are named in your Engagement Terms.

Those services have their own terms, prices and policies, and they may change them or withdraw features. We are not responsible for their availability or their decisions. Where you contract with a provider directly, that contract is between you and them.

15. Changes to These Terms

We may update these Terms. The current version is always on this page with a revision date. For ongoing services, material changes take effect 30 days after we post them, and we may also tell you by email. If you continue to use the services after that, you accept the updated Terms. Changes do not affect the Engagement Terms already agreed for a project in progress.

16. Governing Law and Disputes

These Terms are governed by the federal laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction over any dispute.

Before starting court proceedings, both of us agree to try to settle the dispute in good faith. Either of us can start this by writing to the other setting out the problem, and we will try to resolve it within 30 days.

17. Contact

ORIETUR CONSULTANCY - FZCO, IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Email: info@setmyclaw.com

See also our Privacy Policy and our Data Processing Addendum.